What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal or Google Checkout.

How secure is this store?

This store uses PayPal and Google Checkout payment gateways, which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account or Google Checkout account to purchase from this store?

No, you are not required to have a PayPal or Google Checkout account to purchase from this store. Although if you already have either you can use it to speed up the checkout process.

Which shipping carrier do you use?

We offer USPS and UPS shipping services depending upon order weight and destination country. USPS Express Mail is the fastest shipping service available, 1-2 day delivery within the United States, and 5 business day delivery internationally. Tracking numbers are provided for all domestic shipments. Overseas tracking service is available on Global Express Mail and Priority Mail shipping only. International shipments may be subject to customs duties or taxes by the destination country.

How much does shipping and handling cost?

Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders.

What is your return policy?

We are happy to accept original condition, unworn items for size or product exchange within 30 days of purchase. To be eligible for return the condition of the item(s) must be original and all the products, accessories, packaging must be included. Items that are NOT eligible include obviously worn, soiled, cut, torn, altered, or clearance items.

Email us for return authorizations and instructions. Costs pertaining to return shipping are the responsibility of the customer. Return shipments must have tracking or delivery confirmation service to avoid lost packages.

Defective items: any items found to contain a manufacturing defect will be replaced by us at absolutely zero cost to you. Please contact us within 14 days of receipt if your item is defective and we will fix it.

When will I receive my order?

Orders are processed and shipped within 24 hours out of our warehouse in New York state.

First Class Mail has the longest transit times at 2-7 days domestically and 1-3 weeks internationally depending on destination and customs. Priority Mail averages 2-3 days domestically and 5-10 days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries.
UPS Ground transit times range from 2-6 days and UPS Next Day is guaranteed by 10:30AM the morning after it ships.
We also offer UPS Worldwide Express Saver to Canada which is guaranteed in 1-2 days depending on location.

To receive your order by Christmas* 
We recommend that overseas residents select Priority Mail International (or Express Mail International) shipping by 12/11 and customers selecting Express Mail order before 12/16 to allow for delivery by 12/24/2011.
We recommend that Canadian residents select  Priority Mail International (or UPS or Express Mail) by 12/12 and customers selecting Express Mail International shipping order before 12/16 to allow for delivery by 12/24/2011. Canadian residents may also now select 2nd day guaranteed delivery via Worldwide Express Saver.