FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

PayPal

How secure is this store?

This store uses Merchant and PayPal payment gateways, which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you do not need a PayPal account to purchase from this store. Although if you already have one you can use it to speed up the checkout process.

Which shipping carrier do you use?

We offer USPS and UPS shipping services depending upon order weight and destination country. Expedited services including UPS Next Day Air is available within the United States as well as UPS Worldwide Express (1-2 days) to Canada and for overseas residents USPS Express Mail is the fastest service averaging 5 business days to most countries. Tracking numbers are provided on all domestic shipments. International tracking service is available on all UPS shipments as well as Express Mail and Priority Mail shipping. Tracking is not available on International First Class Mail.  International shipments may be subject to customs duties or taxes at the time of delivery assessed by the destination country.
Fast Shipping

How much does shipping and handling cost?

Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders.

What is your return policy?

We are happy to accept original condition, unworn items for size or product exchange within 30 days of purchase. To be eligible for return the condition of the item(s) must be original and all the products, accessories, packaging must be included. Items that are NOT eligible include obviously worn, soiled, cut, torn, altered, or clearance items.

Email us for return authorizations and instructions. Costs pertaining to return shipping are the responsibility of the customer. We recommend tracking or delivery confirmation service on return shipments to avoid lost packages.

Defective items: any items found to contain a manufacturing defect will be replaced by us at absolutely zero cost to you. Please contact us within 14 days of receipt if your item is defective and we will fix it.

When will I receive my order?

In stock orders are processed and shipped within 1 business day (often same day if placed before 2PM ET) out of our warehouse in New York state. 

First Class Mail has the longest transit times at 3-7 days domestically and 7-20 working days internationally depending on destination and customs. Priority Mail averages 2-3 days domestically and 6-10 working days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries depending on customs. 

UPS Ground transit times range from 2-6 days and UPS Next Day is guaranteed by 10:30AM the business day after it ships. UPS Standard (Canada only) ranges from 3-7 working days and we also offer UPS Worldwide Express Saver to Canada which is guaranteed in 1-2 business days based on location.